This Privacy Policy explains how Vape Store Web (vapestoreweb.com) collects, uses, shares and protects your personal information when you browse our website, place an order, or contact us on WhatsApp. We only collect what we need to sell and deliver genuine vape products across the UAE, and we handle your data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
By using this website you agree to the practices described below. This policy works alongside our Terms & Conditions and Cookie Policy.
Who We Are
Vape Store Web is an online vape retailer based in Dubai, United Arab Emirates, delivering to all seven emirates. For any privacy question, contact us on WhatsApp at +971 55 261 3358 or through our Customer Help page. Our address is China A11 – Warsan First – China Cluster – Dubai – United Arab Emirates.
Information We Collect
Information you give us
- Order details: your name, phone number, delivery address, emirate and area, email address (if provided), the products you order and any order notes.
- Account details: if you create an account, your login email, password (stored encrypted) and saved addresses.
- Messages: anything you send us through WhatsApp, our contact form or order notes, including photos you share for a return or replacement request.
- Stock alerts: your email address, if you ask to be notified when an out-of-stock product is back.
Information collected automatically
- Technical data: IP address, browser and device type, pages viewed and the website you came from.
- Cookies: small files that keep your cart working and help us understand how the site is used. See our Cookie Policy for details.
We do not collect or store card numbers on this website. When card payment is available on delivery, it is processed by the payment terminal provider, not by us.
How We Use Your Information
- To process, confirm and deliver your order, and to contact you about it by phone, WhatsApp, SMS or email.
- To verify that you are 18 or older at the point of delivery, as required for vaping products in the UAE.
- To handle returns, replacements, refunds and customer support requests.
- To send stock alerts you have requested.
- To keep the website secure, prevent fraud and spam, and fix technical problems.
- To understand which pages and products are popular so we can improve the store.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not send marketing messages unless you have asked us to.
Who We Share Your Information With
We share only what is necessary, with service providers that help us run the store:
- Delivery staff and couriers, who receive your name, phone number and address to deliver your order.
- Website hosting and security providers, including Cloudflare, which protects and speeds up the site.
- Google Analytics, which shows us how visitors use the site using cookie and device data.
- hCaptcha, which checks that contact form submissions come from real people.
- WhatsApp (Meta), if you choose to message us through the WhatsApp button.
- Email delivery services, used to send order and stock-alert emails.
We may also disclose information when required by UAE law, a court order or a government authority.
How Long We Keep Your Information
We keep order records for as long as needed to fulfil the order, handle any return or warranty request, and meet UAE accounting and legal record-keeping requirements. Account details are kept until you ask us to delete your account. WhatsApp conversations and contact form messages are kept only as long as needed to resolve your request.
How We Protect Your Information
The whole site runs over an encrypted HTTPS connection. Access to order data is limited to the staff who need it to process and deliver orders, and account passwords are stored in encrypted form. No online system is completely secure, but we take reasonable technical and organisational steps to protect your data.
Your Rights
You can ask us to:
- Tell you what personal information we hold about you and send you a copy.
- Correct information that is wrong or incomplete.
- Delete your account and personal information, where we are not legally required to keep it.
- Stop sending you stock alerts or any other messages.
To make a request, message us on WhatsApp or use our Customer Help page. We may ask you to confirm your identity before acting on a request.
Age Restriction
This website and our products are for adults aged 18 and over only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it. See our Age Restriction / Disclaimer for more.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact Us
- WhatsApp: +971 55 261 3358
- Customer Help: vapestoreweb.com/customer-help
- Working hours: 10:00 AM – 11:00 PM
- Address: China A11 – Warsan First – China Cluster – Dubai – United Arab Emirates
Last updated: 23 September 2026.