Order Processing Time
All orders are processed within 24 hours after confirmation (excluding weekends and public holidays). Once your order is confirmed, you will receive an order confirmation via WhatsApp or email.
Delivery Information
Delivery Time
We provide fast and reliable delivery across the UAE:
- Dubai & Sharjah: Same-day delivery (most areas)
- Deira & nearby locations: Same-day delivery available
- Other UAE locations: Delivery within 24–48 hours
Delivery time may vary depending on location, traffic conditions, and courier availability.
Delivery Coverage
UAE Wide Delivery
We deliver across all major Emirates and areas, including:
Dubai, Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Fujairah, Umm Al Quwain, Deira, Bur Dubai, Jumeirah, Marina, Business Bay, Al Barsha, Silicon Oasis, Al Nahda, and surrounding UAE areas.
Shipping Charges
Delivery Fees
- Delivery charges (if applicable) will be clearly shown at checkout.
- We may offer free delivery promotions on selected products or order values.
Order Tracking
Real-Time Updates
Once your order is shipped, you may receive updates via WhatsApp or SMS. Our support team is also available to help you track your order status anytime.
Delivery Attempts
Missed Delivery Policy
If the customer is not available at the time of delivery:
- The courier will contact the customer directly.
- A second delivery attempt may be arranged.
- Multiple failed attempts may result in cancellation or extra delivery charges.
Age Verification
18+ Requirement
All deliveries require age verification (18+ or legal smoking age as per UAE law). Customers must provide valid ID proof if requested by the delivery team.
Damaged or Incorrect Items
Reporting Issues
If you receive a damaged, missing, or incorrect product:
- Contact us within 24 hours of delivery
- Provide order details and product photos
- Our team will review and arrange a replacement or solution where applicable
Customer Support
Need Assistance?
For any shipping or delivery-related queries, you can contact our support team directly through the website WhatsApp chat or contact page.